Man with Van Islington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Islington provides removal and related services. By making a booking, using our services, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Islington, the provider of removal and related services.

1.2 "Customer" means the individual, partnership, company, or organisation requesting or receiving services from the Company.

1.3 "Services" means all services provided by the Company, including but not limited to domestic and commercial removals, man and van services, loading, unloading, packing, and transportation of goods.

1.4 "Vehicle" means any vehicle used by the Company in the provision of the Services.

1.5 "Goods" means any items, furniture, personal belongings, equipment, or other property which the Company agrees to transport, handle, or store on behalf of the Customer.

1.6 "Service Area" means the general areas in which the Company operates, including but not limited to the wider Islington and surrounding districts.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers. Services may include single item moves, part loads, full house or office removals, and related assistance such as packing, loading, unloading, and rearranging items at the destination.

2.2 The Company operates primarily within its Service Area. Services outside this area may be carried out at the Company’s discretion and may be subject to additional charges, travel time, fuel costs, or other surcharges as notified to the Customer in advance.

2.3 The Company reserves the right to refuse to carry out any service that, in its reasonable opinion, would be unsafe, unlawful, unsuitable for the Vehicle, or beyond the agreed scope of work.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication methods. A booking is only confirmed when the Company has provided written or verbal confirmation and, where required, the Customer has paid any requested deposit.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

(a) Full collection and delivery addresses.

(b) Details of property access, including floor levels, lifts, parking restrictions, and any known obstacles.

(c) A clear list or description of the Goods to be moved, including any unusually heavy, fragile, or valuable items.

(d) Preferred date and time of the move and any time constraints.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer at the time of enquiry. If that information is incorrect or incomplete, the Company may revise the quotation or apply additional charges.

3.4 Quotations are normally provided on either an hourly rate basis or as a fixed price. The basis of charging will be specified at the time of quotation and confirmed when the booking is accepted.

3.5 All bookings are subject to the availability of Vehicles and staff. The Company does not guarantee availability until the booking has been confirmed.

4. Pricing and Payments

4.1 Prices are calculated according to factors such as distance, size of move, number of staff required, duration, and any additional services requested.

4.2 Unless otherwise stated, all prices are exclusive of parking charges, tolls, congestion charges, or any permits required. Such costs will be payable by the Customer in addition to the quoted price.

4.3 The Company reserves the right to adjust its rates from time to time. Any change in rates will not affect a confirmed booking unless the scope of the Services has changed.

4.4 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, particularly for larger moves or services outside the usual Service Area.

4.5 Unless otherwise agreed, payment is due immediately upon completion of the Services. The Customer must ensure that a responsible person is available at the delivery address to make payment where payment on completion has been agreed.

4.6 The Company accepts payment by commonly used methods as communicated at the time of booking. The Company reserves the right to refuse certain payment methods at its discretion.

4.7 If payment is not received when due, the Company may:

(a) Charge reasonable interest on any overdue amounts.

(b) Withhold further services until the outstanding balance is paid in full.

(c) Take legal action to recover the outstanding amount and any associated costs.

5. Customer Responsibilities

5.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured, and ready for transport unless packing services have been agreed.

(b) Arranging suitable parking at both collection and delivery addresses and covering any parking fees or penalties incurred during the move.

(c) Ensuring that access to and from the premises is safe, clear, and suitable for the Company’s staff and Vehicles.

(d) Obtaining any necessary permissions, permits, or approvals required for loading or unloading at the property.

5.2 The Customer must be present, or must appoint a representative to be present, at both the collection and delivery addresses to provide instructions, confirm items to be moved, and check that the Services have been completed as agreed.

5.3 The Customer must not ask the Company’s staff to undertake any action that is unsafe, unlawful, or outside the agreed scope of work.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible using the same or an agreed communication method.

6.2 The Company may operate a cancellation policy, which can include charges depending on the notice given:

(a) Where adequate notice is given prior to the moving date, no cancellation fee may apply.

(b) Where short notice is given, the Company may charge a reasonable fee to cover lost time, administrative costs, and any expenses already incurred.

(c) For same-day cancellations or where the Company arrives at the agreed address and is unable to proceed due to circumstances within the Customer’s control, the Company may charge up to the full quoted amount.

6.3 Any deposits paid may be non-refundable in the event of cancellation, depending on the terms stated at the time of booking.

6.4 If the Customer wishes to change the moving date, time, or scope of work, this will be subject to availability. The Company may adjust the price accordingly and may require an additional deposit.

6.5 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, Vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to rearrange the booking at the earliest suitable time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Limitations of Liability

7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.

7.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing services have been provided by the Company.

(b) Loss of or damage to fragile items, including but not limited to glass, china, electronics, or artwork, unless specifically declared and agreed in writing.

(c) Damage to Goods where there is pre-existing wear, tear, or damage.

(d) Loss of or damage to any Goods that have not been disclosed to the Company at the time of booking.

7.3 The Customer must inspect the Goods upon completion of the Services. Any visible damage or discrepancy must be reported to the Company’s staff before they leave the delivery address, or as soon as reasonably practicable thereafter.

7.4 To the maximum extent permitted by law, the Company’s total liability for loss of or damage to Goods, or for any other loss arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable and proportionate amount, having regard to the fees paid for the Services and the nature of the Goods.

7.5 The Company will not be liable for any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity, or loss of enjoyment.

7.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

8. Excluded and Restricted Items

8.1 The Company does not carry or handle any of the following without prior written agreement:

(a) Hazardous, explosive, or flammable materials.

(b) Illegal items or substances.

(c) Cash, securities, or high-value items such as jewellery or precious metals.

(d) Livestock, pets, or other living creatures.

(e) Perishable goods that may deteriorate in transit.

8.2 If such items are carried without the Company’s knowledge, the Company shall have no liability for any loss or damage arising from them, and the Customer shall be responsible for any resulting damage, loss, or penalty suffered by the Company.

9. Waste and Disposal Regulations

9.1 The Company is a removal service and not a waste disposal contractor. The Company will not remove or dispose of waste, rubbish, or items classified as waste unless this has been expressly agreed in advance and is compliant with applicable regulations.

9.2 Where the Company agrees to remove items for disposal, such services will be subject to additional charges. The Customer must clearly identify any items intended for disposal and ensure that they do not include hazardous or prohibited materials.

9.3 The Customer is responsible for ensuring that any items handed over for disposal are lawfully capable of being disposed of and do not breach environmental, waste, or other regulations.

9.4 The Company reserves the right to refuse to remove or dispose of any items it reasonably believes to be hazardous, unlawful, or inconsistent with waste and environmental regulations.

10. Delays and Access Issues

10.1 The Company will use reasonable efforts to adhere to agreed arrival and completion times, but these times are estimates only and may be affected by traffic, weather, access restrictions, or other circumstances beyond the Company’s control.

10.2 The Customer will not hold the Company liable for delays caused by such circumstances. Where delays occur, the Company may adjust the charges to reflect the additional time taken where Services are charged on an hourly rate basis.

10.3 If the Company’s staff are unable to gain access to the collection or delivery address at the agreed time due to reasons within the Customer’s control, waiting time may be charged, or the booking may be treated as a cancellation with applicable fees.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

11.2 The Customer should provide full details of the complaint, including dates, times, addresses, and the nature of the issue. The Company will review the complaint and respond within a reasonable timeframe.

12. Data Protection and Privacy

12.1 The Company will collect and process personal information about the Customer as necessary to provide the Services, handle bookings, and manage payments.

12.2 The Company will take reasonable steps to keep such information secure and to use it only for legitimate business purposes, in accordance with applicable data protection laws.

13. Changes to these Terms and Conditions

13.1 The Company may update these Terms and Conditions from time to time. Any changes will take effect when published or when otherwise communicated to the Customer.

13.2 The Terms and Conditions in force at the time of booking will apply to that booking unless otherwise agreed in writing.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

By proceeding with a booking or using the Services of Man with Van Islington, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.