Man with Van Islington Privacy Policy

This Privacy Policy explains how Man with Van Islington collects, uses, stores, and protects personal data of its customers and prospective customers in the Islington area. It also explains your rights under the UK General Data Protection Regulation GDPR and related data protection laws. This Privacy Policy applies to all Man with Van Islington customers and prospective customers located in or using our services in the Islington area.

Who we are and scope of this policy

Man with Van Islington provides man and van and related moving and transport services to customers in the Islington area. In relation to the personal data we collect and process, we act as the data controller. This Privacy Policy applies to all personal data we process about individuals who request a quote, make a booking, enquire about our services, or otherwise interact with us as customers or potential customers in the Islington area.

Personal data we collect

We only collect personal data that is necessary for the provision and administration of our services. Depending on how you interact with us, we may collect the following categories of personal data:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and other contact information required to provide our services.

Booking and service information, such as details of your requested service, dates and times, property access information you choose to provide, and any instructions necessary to complete your move or transport service.

Communication data, such as the contents of your messages to us, your enquiries, complaints, or feedback, and our responses.

Billing and payment information, such as details necessary to issue invoices and record payments. We do not store your full payment card details if payments are processed through a secure payment provider.

Technical and usage data, such as basic information about how you interact with our website or online forms. This may include log data and device information to maintain the security and performance of our website.

How we collect personal data

We may collect personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback.

Through our website when you complete an online form or send us an enquiry.

From third party service providers acting on our behalf, such as payment processors or booking platforms, when this is necessary to manage your booking or payment.

From publicly available sources, where appropriate and lawful, to verify address details required for providing our services.

Lawful bases for processing

We only process your personal data where we have a lawful basis under GDPR. Depending on the specific processing activity, we rely on the following lawful bases:

Contractual necessity. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes issuing quotes, confirming bookings, providing man and van services, managing payments, and communicating with you about your booking.

Legitimate interests. We may process your data where it is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests. This may include improving our services, managing our business operations, handling queries and complaints, and protecting against fraud or misuse of our services.

Legal obligations. We process personal data when it is necessary for compliance with legal obligations, such as accounting, tax, and record keeping requirements, and to respond to lawful requests from public authorities.

Consent. In some limited circumstances, we may rely on your consent, for example for certain types of optional communications or where consent is specifically required by law. Where we rely on consent, you may withdraw your consent at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide our man and van services in the Islington area, including processing your enquiries, preparing quotes, administering bookings, and carrying out collections and deliveries.

To manage our relationship with you, including responding to your questions, handling complaints, and providing customer support.

To manage payments, invoicing, and accounting, and to maintain accurate business records.

To maintain and improve our services and website, including monitoring usage for security, performance, and quality control purposes.

To meet our legal and regulatory obligations, including tax and reporting obligations.

To protect our rights, property, and safety, and the rights, property, and safety of our customers, staff, and third parties.

Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

Customer and booking records are generally retained for a period that allows us to manage our services, deal with any disputes or queries, and comply with accounting and tax requirements. After the relevant retention period has expired, personal data will be securely deleted, anonymised, or otherwise disposed of in a safe manner.

Where data is processed on the basis of your consent, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever occurs first, subject to any legal obligations requiring longer retention.

Data processors and third party recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf, in order to support the provision of our services. These may include:

IT and hosting providers who store or process data to enable us to run our website, systems, and communications.

Payment processing providers who handle payments securely on our behalf.

Professional advisers, such as accountants or legal advisers, where this is necessary to comply with legal obligations or to protect our legal rights.

Other service providers who assist us in delivering our services, subject to appropriate data protection agreements.

We require all processors to implement appropriate technical and organisational measures to protect personal data and to process it only in accordance with our instructions and applicable data protection laws. We do not sell your personal data.

International data transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area by our processors, we take steps to ensure that your data is afforded an equivalent level of protection. This may include relying on adequacy regulations, standard contractual clauses, or other appropriate safeguards as required by data protection law.

Data security

We take reasonable and proportionate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes and requiring them to keep it confidential.

Your data protection rights

Under GDPR and applicable data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a lawful basis for us to process it, or where you have successfully objected to processing.

Object to processing that is based on our legitimate interests, where your particular situation gives rise to such an objection, and we will cease processing unless we have compelling legitimate grounds to continue.

Request restriction of processing in certain circumstances, such as while we verify the accuracy of your data or our grounds for processing.

Request the transfer of your personal data to you or to another controller where technically feasible, in certain circumstances.

Withdraw your consent at any time where we rely on consent as the lawful basis for processing, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed. In the United Kingdom, this is the Information Commissioners Office. We encourage you to contact us first so that we can address your concerns.

Children

Our services are not intended for children, and we do not knowingly collect personal data relating to children. If we become aware that personal data about a child has been collected inadvertently, we will take reasonable steps to delete that data as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply to all personal data from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data for our customers in the Islington area.