These Terms and Conditions set out the basis on which Man With Van Islington provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical arrangement for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the name Man With Van Islington, and references to “you” or “the customer” mean the person, company, or organisation requesting the service. These terms apply whether the move concerns a single item, part-load transport, or a larger domestic or commercial relocation. If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect.

We aim to deliver a professional man and van service with reasonable care and skill, but moving work can involve risks that are outside our control. Items may be fragile, buildings may have restricted access, parking arrangements may change, and weather or traffic may affect timings. For that reason, these terms explain the responsibilities of both parties and the limits of our liability. Your use of the service confirms acceptance of these terms in full.

Booking Process
The booking process begins when you provide details of the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any special handling requirements. Based on this information, we may provide a quotation or an estimated price. A quotation may be revised if the facts supplied by you are incomplete, inaccurate, or change before the service date. Examples include additional items, difficult access, waiting time, stairs, parking restrictions, or the need for extra staff or vehicles.

A booking is only confirmed when we have accepted the request and, where required, received any deposit or advance payment. We may ask for written confirmation by email, text, or other recorded method. It is your responsibility to check that all information provided at the time of booking is correct. If the customer is booking on behalf of another person, the customer confirms that they have authority to agree to these Terms and Conditions for that person or organisation.

We reserve the right to refuse or cancel a booking before the service begins if we believe the work cannot be completed safely, lawfully, or within the agreed scope. This may happen where access is unsuitable, items are prohibited, payment arrangements are not followed, or the customer has failed to disclose material information. In such cases, any refund will be handled in accordance with the cancellation and payment provisions below.

Payments and Charges
All charges will be set out in the quotation, booking confirmation, or agreed rate schedule. Unless stated otherwise, prices may be based on hourly rates, fixed fees, mileage, number of operatives, vehicle size, or a combination of these factors. Additional charges may apply for congestion, tolls, parking fees, storage, dismantling, reassembly, waiting time, out-of-hours work, or the disposal of approved waste. Any such charges will be reasonable and related to the service provided.

Payment must be made in accordance with the agreed terms, which may require full payment in advance, payment on completion, or a deposit followed by a balance payment. If payment is made by bank transfer, card, cash, or any other accepted method, the customer must ensure funds are available and that payment is made without delay. We may withhold delivery or unloading where payment has not been made as agreed, subject always to applicable law. Interest or recovery costs may be charged on overdue sums where permitted by law.

Unless expressly stated, all prices are quoted exclusive of VAT, and VAT will be added where applicable. If the customer requests changes to the booking after confirmation, we may revise the price to reflect additional time, labour, or resources. Discounts, promotions, or special offers may be withdrawn at any time before a booking is confirmed. Any estimate provided before inspection is non-binding unless we have expressly stated that it is a fixed quotation.

Cancellations and Delays
You may cancel or rearrange a booking by giving reasonable notice. If you cancel within an agreed notice period, no cancellation fee may apply; however, where late cancellation causes us to lose work, incur costs, or commit vehicle and staff resources, a cancellation charge may be payable. The amount of any fee will depend on how much notice is given and the level of loss reasonably incurred by us. If a deposit has been paid, we may retain all or part of it to cover those losses.

Where the customer is not present at the agreed collection or delivery time, or where access is not available, we may charge waiting time, abortive visit fees, or additional attendance costs. If the move is delayed because of circumstances outside our control, including road closures, severe weather, accidents, building restrictions, or instructions from third parties, we will act reasonably to reschedule or complete the job as soon as practical. We are not responsible for losses resulting from such delays, provided we have taken reasonable steps to minimise disruption.

We may cancel or postpone a booking if performance becomes impossible or unsafe due to events beyond our control, including breakdown, illness, extreme weather, or legal restrictions. In those circumstances, we will inform the customer as soon as reasonably possible and, where appropriate, offer a new date or refund any prepaid amount for the unperformed part of the service. Our responsibility is limited to the amount paid for the affected service, unless a different remedy is required by law.

Customer Responsibilities
The customer must ensure that items are ready for collection, packed securely where appropriate, and accurately described at the time of booking. Fragile items, antique goods, electronics, artwork, and high-value possessions should be protected with suitable packaging and brought to our attention before the move begins. We may refuse to move items that are unsafe, poorly packed, or likely to cause damage to other property, personnel, or the vehicle.

The customer must arrange safe and lawful access to the premises, including parking permissions where required, lift access, entry codes, and any building approvals necessary for the move. If a property has limited access, narrow stairways, or other obstacles, the customer should tell us in advance. We are entitled to rely on the customer’s instructions regarding where items are to be placed, and we are not responsible for damage caused by moving items in accordance with those instructions, unless the damage is caused by our negligence.

Liability and Insurance
We will exercise reasonable care and skill in providing the service. However, liability for loss or damage is limited to losses caused directly by our proven negligence or breach of contract. We are not liable for pre-existing damage, wear and tear, inadequate packing by the customer, hidden defects, or losses arising from items not being properly declared. We are also not liable for indirect or consequential losses such as loss of profit, loss of opportunity, or missed deadlines, except where such exclusion is not permitted by law.

Claims for Damage or Loss
If you believe that an item has been damaged or lost during the service, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. Supporting evidence may be required, including photographs, item descriptions, proof of value, and details of the circumstances. We may inspect the item, packaging, or site before making any assessment. Failure to report a claim promptly may affect our ability to investigate and may reduce or exclude any remedy available.

Where liability is established, we may choose to repair, replace, or compensate for the damaged item, subject to any applicable insurance terms and the maximum amount recoverable under law. Our total liability for any single booking will not exceed the total amount paid or payable for the specific service unless a higher limit is required by statute. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We recommend that customers hold suitable insurance for their possessions, especially where goods are valuable, fragile, unusual, or difficult to replace. Any insurance arranged by us will be subject to the policy terms, exclusions, excesses, and claim procedures of the relevant insurer. The existence of insurance does not create a separate contractual promise beyond these Terms and Conditions.

Waste Regulations and Prohibited Items
If the service includes the removal or disposal of waste, the customer must ensure that all waste is identified honestly and accurately before the job begins. We will only transport, handle, or dispose of waste in accordance with applicable UK waste legislation and any necessary carrier or disposal requirements. We do not accept responsibility for waste that has been misdescribed, illegally dumped, or handed over without proper disclosure. Any waste collected may be subject to lawful disposal charges.

We will not remove or transport prohibited, hazardous, or illegal items unless we have expressly agreed to do so and are legally permitted to handle them. Such items may include asbestos, chemicals, gas cylinders, explosives, infectious materials, controlled drugs, firearms, live animals, and any substance or object regulated by law. The customer must not place unsafe items into the load without prior agreement. If prohibited items are discovered, we may refuse the whole or part of the job and charge for time already spent.

Where waste is transferred for disposal, the customer may be asked to confirm ownership, origin, and description of the waste. We may also issue or retain paperwork required by law, including transfer records or receipts from authorised facilities. The customer agrees not to ask us to dispose of waste unlawfully or to mislead us regarding its type, source, or destination. If the customer breaches waste laws, they will be responsible for any resulting fines, charges, claims, or regulatory action, except where caused by our own breach.

Conduct, Health, and Safety
We may refuse to continue with any task that appears unsafe, unlawful, abusive, or beyond the agreed scope of work. Customers, occupants, and third parties must treat our staff with respect and must not expose them to violence, harassment, unsafe conditions, or unreasonable demands. We may leave the site or suspend the service if our personnel consider that there is a serious risk to health, safety, or property. Where possible, we will explain the reason for any suspension and may resume work when conditions are safe.

It is the customer’s responsibility to inform us of any access risks, alarm systems, security procedures, fragile structures, or items requiring specialist handling. We may use our judgment to decide the safest and most practical method of carrying out the work. If the customer insists on a particular method contrary to our advice, they accept responsibility for the consequences, except where the damage or loss arises from our negligence or breach of duty.

General Legal Provisions and Governing Law
These Terms and Conditions form the entire agreement between the parties in relation to the service and supersede any prior discussions, correspondence, or representations, except where expressly incorporated in writing. No waiver of any right or remedy shall be effective unless confirmed by us in writing. If we do not enforce any term at a particular time, that does not mean we waive our right to enforce it later.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service operations. The version in force at the time of your booking will usually apply to that booking unless a change is required by law. If any term is found invalid, unlawful, or unenforceable, that term shall be severed to the minimum extent necessary, and the remaining terms shall continue in full force and effect.

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. Where the customer is acting as a business, different legal rules may apply in relation to liability, remedies, and notice periods. Any dispute arising from or in connection with these Terms and Conditions shall first be addressed in good faith. If unresolved, the courts of England and Wales shall have exclusive jurisdiction, and these Terms and Conditions shall be governed by the laws of England and Wales.

By proceeding with a booking for man with van Islington services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to support a reliable, lawful, and transparent moving service while protecting both the customer and the service provider. For any service arrangement, the agreed quotation, booking details, and these terms should be read together as the complete contractual framework.